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Plug-ins not working after Acrobat Pro Update

New Here ,
Jan 17, 2023 Jan 17, 2023

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Thanks Adobe for the new update without warning, that all existing plug-ins wont work anymore!
I need them preprint to correct customer PDFs....

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General troubleshooting , Install update and subscribe to Acrobat

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Hi steguser,

 

Thank you for reaching out.

 

Please share the complete Acrobat version number. You may use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Would you mind sharing more information about the issue you are experiencing?

Share the OS version on the machine in use.

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jan 18, 2023 Jan 18, 2023

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Hi Meenakshi,
thanks for the respond.
Acrobat Pro 2022.003.20310 | 64 Bit
WIN 10 Pro

PitStop is the plug-in what I need. The other apps would be nice, but not absolutely necessary.

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Adobe Employee ,
Jan 18, 2023 Jan 18, 2023

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Thank you for sharing the information.

Please confirm if you get any error messages or what happens when you try to use the plug-in.

 

Thanks,

Meenakshi

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New Here ,
Jan 20, 2023 Jan 20, 2023

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Morning,

looks like I have to buy a new Pitstop version.

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LEGEND ,
Jan 18, 2023 Jan 18, 2023

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Did you update to Pitstop 2022 Update 1, and contact Enfocus with your issue?

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Community Expert ,
Jan 20, 2023 Jan 20, 2023

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If you are using an US version of Acrobat you must revert to the "old" interface to be able to use any plugin.

See: https://helpx.adobe.com/acrobat/using/whats-new.html

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hi steguser,

 

We have released an optional update (22.003.20314) that addresses a similar issue.

Please try updating the application. Go to Help > Check for updates. 

For more information, refer to the following help document: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjan2023qfe.....

Check if it resolves your issue as well.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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