Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Pop Up Error when clicking on Redact

New Here ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

"Attempt to call a method that has not been implemented" is the error message.

 

I can then go on to select text, then click Apply which takes me to the Apply Redactions screen (where it warns you the information will be permanently removed / remove metadata too). Then click OK and get the same error message.

 

Searching for this type of error on here, there's people who have the option of redacting greyed-out; this is different as it seems to function but it stops me as somehow it's not been implemented? Am I missing something?

TOPICS
Edit and convert PDFs, General troubleshooting, How to

Views

351

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 19, 2021 May 19, 2021

Copy link to clipboard

Copied

LATEST

Hi Ganached,

 

Thank you for reaching out and sorry for the trouble.

 

As the error appears when trying to redact the text, please check if the issue occurs with other documents as well.

If the issue occurs with a particular PDF, we will need to check the PDF. Would you mind sharing that PDF with us?

Share the Acrobat and OS on the machine. And the screenshot of the error message.

 

Thanks,

Meenakshi

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines