¿Por qué cambia el idioma del documento original en el receptor de la forma digital?

[Scopios29649383udde]

Nos hemos encontrado con que varios receptores de un documento a firmar mediante la herramienta del adobe acrobat "Firma digital", han visto ese documento en inglés en vez de en castellano. Ni siguiera tenemos una versión en inglés de ese contrato y ya no sabemos que hacer para que no ocurra más veces. Nos esta creando más de un problema.

La mayoria de los receptores, acceden a la opción de firma mediante el telefono móvil.

Entendemos que puede tener que ver con la configuraciñón del movil, pero no tenemos la certeza/seguridad de que sea asi. Y si fuera asi, ¿como podemos hacer para que el receptor vea el documento en el idioma original siempre?

Gracias

[Meenakshi Negi]

Hi Scopios29649383udde,

Thank you for reaching out, and sorry about the delay in response.

Please share the steps you do to send the document for signature. Are you sharing by attaching documents in email or using Acrobat Sign?

It would be helpful if you could share the screenshot of both the document you send and the one recipient receives.

Does this happen only when the recipient opens the document via the mobile application?

Share the application and OS version used to open the document for signature by the recipients.

Thanks,

Meenakshi

[Scopios29649383udde]

Thank you very much for responding to my cry for help.
To help you understand better, we use Adobe Acrobat's electronic signature (attached screenshot).
The document we send is a normal PDF with no further complications. As it is a contract, I am sorry I cannot attach it. As for seeing the behavior on the receiver, I can't help, as it has happened to us with some. Approximately 10% of the recipients. That is why we have suspected that it has to do with the configuration of the mobile as we have confirmed that the recipients have used the mobile to sign the document.
I can not tell you the operating system with which they open, we send with Windows. I doubt very much that the recipients have Adobe on their mobile, they open the document through the mail and I understand that with a link they get to adobe to sign the document.
The curious thing, and I repeat, is that the document appears translated into English when we only have the Spanish version.