Preferences not saved in Acrobat Reader

Report · Feb 08, 2023

Hi there,

I'm using Acrobat Reader Version 2022.003.20314, which seems to be the most current version.

My system is Windows 10 Enterprise edition, Version 1809

I recently had a reinstall of the reader. Since then, it won't save the preferences permanently. I can change the preferences (in the general and documents tabs, nothing fancy), and it keeps them while the instance is running. But as soon as I close and restart the reader, the preferences are lost again.

Before the reinstall, preferences worked.

Since this is a company device, can someone give me a hint where I can point my IT department (they don't want ro search themselves after they tried a repair installation). I'm aware that the preferences should be saved in the registry, but this is obviously not accessible for me.

I found a question here with a similar problem from 2020, but without any replies.

Thank you.

Disclaimer: Since I'm using a german system, the vocabuary might not be correct for everything.

Report · Feb 08, 2023

Hi,

Have you changed the preferences before opening any documents? Sometimes the preferences stay with an opened file rather than the software itself.

Also, the preferences are not stored in the registery, but in a set of files, usually in your roaming profile. It is possible these files do not get updated (because of Admin lock) or that everytime you login, the Group Policy (or similar mechanics used by IT department) reset to a default state created during the install.

Report · Feb 08, 2023

The most settings of the preferences are saved in the registry.

Report · Feb 08, 2023

The majority of settings are in the registry. Some might be in files. You can pass this info on to IT.

It is probably worth resetting security permissions on the following and all subdirectories/files/keys

Registry: HKCU\Software\Adobe

Files (1): %APPDATA%\Adobe

Files (2): %LOCALAPPDATA%\Adobe

Reboot after changes.