Preflight Bibliotheken / Profile verschwunden / nicht importierbar

[CLNK]

Hallo,

ich habe folgendes Problem. Die Bibliotheken bzw. Profile sind verschwunden. Durch ein anderes Forum hier, konnte ich zumindest die Deafault Profile wieder rein bekommen, aber die anderen fehlen alle noch.

Ich nutze hauptsächlich die Schriften zu Kurven konvertieren Funktion, die ist bei dem Default Profil aber
leider nicht dabei. 

Wie bekomme ich diese wieder? (Neuinstallation habe ich bereits versucht)

Falls es für dieses Problem zur Zeit keine Lösung gibt wäre es zumindest schonmal eine gute Sache, wenn ich die Schriften meiner PDFs in Kurven wandeln könnte. (mit Acrobat DC / Preflight und keiner andern Software)

Ich danke euch für eure Aufmerksamkeit 😉

[Amal. · Accepted solution]

Hi @CLNK 

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have version 22.3.20281 (Mac) or 22.3.20282 (Win). Go to Help > Check for updates and reboot the computer once. You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check. 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check. 

Regards

Amal

[Amal. · Accepted solution]

Hi @CLNK 

Hope you are doing well and sorry to hear that.

Would you mind sharing the version of the Acrobat DC you are using? To check the version, go to Help > About Acrobat and make sure you have version 22.3.20281 (Mac) or 22.3.20282 (Win). Go to Help > Check for updates and reboot the computer once. You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check. 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check. 

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue, is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal