Preflight error in Adobe Acrobat Pro "Unknown error (unknown exception)"

[NytheLithe]

I was trying to run the preflight tool on one of my pdfs and its giving me the same error "Unknown error (unknown exception)" for all of the options in the PDF analysis and PDF compliance tabs. What's going on?

[Priyanja]

Thanks for your report. Could you please share the file with which you are facing this issue?

Regards,

Priyanka

[NytheLithe]

Hi Priyanka,

I've attached a sample type of pdf which replicates the error. It appears to be an error when a pdf contains a nested pdf but I'm not sure.

Dropbox - framework-pods-retrieval(5).pdf

[Priyanja]

Hi NytheLithe ,

Thanks for sharing the file. Our team is working on resolving this issue. We will inform you once fix is available.

Regards,

Priyanka  

[holgern75786788]

Any news on this topic?

Ich habe the same problem.

[Mike Bob]

At my company we are also seeing this error.

We first noticed it when we were upgading from CS6/ AcrobatX Pro on Windows 7 to CC/ Acrobat DC Pro on Windows 10.

We noticed that:

• A PDF created with CC/DC/Win10 showed this error when preflight was attempted, but,  the same PDF file preflighted fine on the CS6/X/Win7.
• A PDF created using CS6/X/Win7 preflighted OK on both systems.

We are continuing to use CS6/X/Win7 for preflighting and hoping for a resolution soon.

This makes me think that the error does not seem to be a part of the PDF file itself or the Acrobat preflight tool.

Is staff looking into this as an Acrobat DC interaction with the OS?

Is staff seeing this error on MAC OS also?

[Priyanja]

Hi All,

This issue was fixed in our update released yesterday. Make sure you are on the latest update by visiting Help > Check for updates (17.012.20093 Planned update, August 8, 2017 — Acrobat and Adobe Reader Release Notes).

Please try it out and let us know your feedback.

Regards,

Priyanka

[akhil594]

Hi Priyanka,

We have updated Acrobat to 17.012.20093 but still the error persists. Can you help us over here?

Regards,

Akhil

[Priyanja]

Hi akhil594 ,

Could you please share the file with which you are still facing this error?

Regards,

Priyanka

[akhil594]

Hi Priyanka,

Can you share your email address to me? I would send it to you directly.

Here is the error on Adobe Acrobat DC:

Regards,

Akhil

[Priyanja]

Hi Akhil,

Thanks for sharing the file. I am able to reproduce the error with the shared file. Bug has been forwarded to the development team for resolution. We will inform you once fix is available.

Regards,

Priyanka

[akhil594]

Thanks much for the update Priyanka.

Looking forward to hearing from your development team. Please keep me posted about the progress.

Regards,

Akhil

[akhil594]

Hi Priyanja

Hope you are well.

Were you able to check with your development team regarding a fix for this issue? Any updates on this would be really appreciated?

Regards,

Akhil

[Priyanja]

Hi Akhil,

Our team is working to resolve this issue. Hopefully, the fix would be available to you in our next update.

Regards,

Priyanka

[akhil594]

Hi Priyanja​,

Thanks for getting back to me. Do you know when the next update would be available?

Regards,

Akhil

[akhil594]

Hi Priyanja​

Do you have any updates on when the next update will be released?

Regards,

Akhil

[Dov Isaacs]

Updates to Acrobat are typically released once every calendar quarter.

          - Dov

[akhil594]

Thanks Dov. Do you have any details on the next release date?

Regards,

Akhil

[Dov Isaacs]

Nothing I can announce. Assume within 90 days or so of the last quarterly release date! 

          - Dov

[akhil594]

Thanks Dov.

Would you be able to send me a note when the next update is available.

Regards,

Akhil

[Dov Isaacs]

Unless you explicitly disabled the feature in the Acrobat preferences, Acrobat does self-update when new updates are available.

Quarterly updates are typically made available on the second Tuesday of the month, coinciding with Microsoft's Patch Tuesday.

You can check for updates manually within Acrobat via Help=>Check for Updates.

          - Dov

[Priyanja]

Hi akhil594 ,

Fix for this issue is available in our update released last week. Make sure you are on the latest update by visiting Help > Check for updates

(18.009.20044 Planned update, November 14, 2017 — Acrobat and Adobe Reader Release Notes ) .

Please try it out and let us know your feedback.

Regards,

Priyanka

[akhil594]

Hi Priyanja​,

Thanks much for the fix. Will test it and let you know.

Thanks again.

Regards,

Akhil

[akhil594]

Hi Priyanja​

We have tested this and it is working fine now.

Thanks again.

Regards,

Akhil