PreFlight problem

[charlief29361881]

when I run PreFlight I get the message "Unable to copy the user specific preferences:" I am MAC based running High Sierra 10.13.1 - can anyone advise? - many thanks - Charlie

[Abambo]

Seams to me à priori a rights problem or a disk space problem.

convert this to a question if you still can.

[Priyanja · Accepted solution]

Hi charlief29361881​,

Thanks for reporting the issue.

Seems like appdata is corrupted at your end.

Could you please try launching the Preflight dialog after deleting the Preflight appdata folder present at " ~/Library/Application Support/Adobe/Acrobat/Preflight Acrobat Continuous".

Note: Deleting this folder would remove all the preferences, custom profiles, custom libraries and other user changes. Keep a backup of this folder if you need these changes in future.

Regards,

Priyanka

[charlief29361881]

Many thanks for your response Priyanka - unfortunately I cannot find the final folder that you refer to:

[Priyanja]

Hi charlief29361881 ,

Mentioned folder "Preflight Acrobat Continuous" is present inside the current users library and not inside the system library folder.

For navigating to the said path:

1. Go to Finder.
2. Press "Command +Shift+G" to launch the Go to the folder option.
3. Type the path: ~/Library/Application Support/Adobe/Acrobat/ .
4. Press ok.

Regards,

Priyanka