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Prepare a Form - fields not displaying

New Here ,
Aug 19, 2021 Aug 19, 2021

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Hello, I am new to Adobe Acrobat DC.  I've created a form in Prepare Form with fillable fields and two radio buttons.  After saving my project, I emailed a link to myself to see what the form would look like for other people.  The form did not contain any fillable fields.  What am I missing?  Thank you.

 

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PDF forms

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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In which program   are you opening the file

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New Here ,
Aug 20, 2021 Aug 20, 2021

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When I open the document using a link I've emailed to myself, it opens in Adobe Acrobat on the web and no form fields are present.  See "No Fields Screenshot" attached. 

However, when I open the document from my desktop using Nitro Pro, the fields appear.  See "With Fields Screenshot" attached.

I want to have the ability to email this form to new customers for completion.  

 

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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What web browser does you use?

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New Here ,
Aug 20, 2021 Aug 20, 2021

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I'm using Google Chrome.

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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Chrome uses a own PDF viewer. It doesn't use Adobe Acrobat. Download the form and open it in Adobe Acrobat.

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New Here ,
Aug 20, 2021 Aug 20, 2021

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Okay, but will this happen to any of my customers who open the pdf?  That is what I'm trying to test out.

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Adobe Community Professional ,
Aug 20, 2021 Aug 20, 2021

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The customers should download the form and open it in Acrobat Reader or Adobe Acrobat.

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