prepare form feature

[lai_4396]

Hi,

I just purchase Acrobat pro.  The prepare Form feature appears not working.  When I click on that, it says" this feature is getting installed, Please wait..."  I waited for hours, it is still giving me the same message as I click on it again.  What can be done to have it resolved?

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[lai_4396]

Wish I know why?  Then it would have resolved.

[Tariq Ahmad Dar · Accepted solution]

Hi @lai_4396, 

Thank you for reaching out with your question. 

Adobe now has an Acrobat and Reader Unified installer, you can read more about that here: https://adobe.ly/4lpnY5S;

With this new installer, if Reader detects that you now have an Acrobat Subscription, it will auto-upgrade to Acrobat Pro. That means you had Reader installed on the machine. 

To fix this either you may wait or uninstaller Reader from the machine and install Adobe Acrobat Pro: https://adobe.ly/42zM5Hs;

Let us know if you have further questions

~Tariq