Presets gone

[dennisf49853250]

You know what really grinds my gears.... the preset pane i make disappears every time

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/4czLzvX and check.

Let us know how it goes.

~Amal