Preview in Windows

New Here ,
Jul 01, 2022 Jul 01, 2022

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Hello, every single time I have to do a adobe repair on the program to get the windows preview working again. I know its an adobe issue because after I repair the program it starts to work. Any ideas on this? 

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Adobe Employee ,
Jul 01, 2022 Jul 01, 2022

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Hi Spencer,

 

Sorry to hear about your experience.

From Preview in Windows, if we understand correctly, you are referring to PDF Thumbnail Preview in Windows Explorer. Is that correct? 

Did you notice when exactly it stops working? Is it after installing some system or application update?

If running a repair fix this problem every time, then perform the steps mentioned below:

 

1- Remove the application using the cleaner tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html and reinstall it

[Reader DC: https://get.adobe.com/reader/enterprise/ ]

[Acrobat DC: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html ]

2- Check for Windows updates if there are any pending. 

 

Track its performance for some time and let us know if the issue reoccurs.

 

Thanks,

Akanchha 

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New Here ,
Jul 01, 2022 Jul 01, 2022

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Hello, yes you are coorect I meant the PDF Thumbnail prewview. This issue started once the user received a new computer. Attempted todo reinstalls. Disabled auto updates and still nothing has changed. It works after I repair the application. There are no windows updates and I have been tracking it. 

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New Here ,
Jul 11, 2022 Jul 11, 2022

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Hello any ideas on this by chance? 

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