Preview pane when opening files on mac

Report · Apr 28, 2023

So one of my clients had something very strange happen yesterday.

They are using acrobat pro, and usually they could go to the menu bar along top then file > open and when they did so they would see a small preview of each file they had highlighted on the right side of the "open" window. All I did was switch which folder I was browsing in the "open" window and the preview pane dissapeared and I cannot seem to get it back. I already checked every adobe preference and verified the finder view is set to list with the preview pane enabled. I can confirm if I just open a regular finder window and browse a folder like I normall would the preview pane does show with a small preview of the document I have highligted, however, I cannot get it to show back up in the adobe "open" window.

For now I have the client using the space bar to show a quick look at the document but this is a lot less convenient than it automatically showing in a preview pane when highlighted. Has anyone experienced this issue and if so how do I get the preview pane to show back up in the acrobat file > open window

Report · May 30, 2023

Hi @loius29644044nep9

We apologize for the delay in response.

Acrobat preferences don't have any settings that would allow you to enable or disable the preview pane for pdf files. It's a Mac setting that enables you to preview the files.

If you don't see the Preview pane on the right, choose View > Show Preview.
Choose View > Show Preview Options, then select the tickboxes for the options you want to show for your selected file (available options depend on the file type).

Additionally,

Go to Acrobat> Help > Check for updates and reboot the computer once (you must save all the work before restarting)

To download the patch manually, more information about this release is here: Release Notes | Adobe Acrobat, Reader

Thanks,

Akanchha