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Previous view and next view not working

Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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The "Previous View" and "Next View" buttons have stopped working in the toolbar and the drop down menu, the are greyed out.

 

Any suggestions welcome.

 

Thank you

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correct answers 1 Correct answer

Community Beginner , May 02, 2024 May 02, 2024

It seems reinstalling the Adobe Acrobat did the trick.

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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It doesn't work anymore.

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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Hi there

 

++ Adding to the discussion

 

If you are on the new UI of the application please go through the help page https://helpx.adobe.com/acrobat/using/new-acrobat-experience.html and see if that works for you.

 

Let us know if you are referring to something else.

 

 

Regards

Amal

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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Thank you for the reply.

It is the standard view.  See screenshot, attached.

All the best

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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It works in Acrobat Reader.

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Advisor ,
Jul 24, 2023 Jul 24, 2023

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Check these settings

mariahweyne_1-1690213947882.png

 

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Community Expert ,
Jul 24, 2023 Jul 24, 2023

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Why does you post this menu? 

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Community Beginner ,
Jul 24, 2023 Jul 24, 2023

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Thank you.  That's all correct.  The buttons are there, but not working.

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Adobe Employee ,
Jul 31, 2023 Jul 31, 2023

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Hi there

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version23.03.20244  installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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Community Beginner ,
Jul 31, 2023 Jul 31, 2023

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Thank you.

I contacted Adobe support, in the end.  It was remedied by unistalling and reinstalling.  Bit of a nuisance, as all my preferences have been lost.

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Community Beginner ,
May 02, 2024 May 02, 2024

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It seems reinstalling the Adobe Acrobat did the trick.

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Community Beginner ,
May 02, 2024 May 02, 2024

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I noticed the same problem in 2024.002.20687.  On MacOS 14.4.1, the previous and next display views are grayed out.

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Community Beginner ,
May 02, 2024 May 02, 2024

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It seems reinstalling the Adobe Acrobat did the trick.

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