Print failed with unidrv printer

[Jason25298804hgnq]

After increase paper size from preference, it print with error that "Document cannot be print" and print failed.

It has been ok in early version, but fail recently. I don't know exactly which version has changed.

[Jason25298804hgnq]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

[Amal.]

Hi Jason

Hope you are doing well and sorry to hear that.

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the Acrobat DC and the OS you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20169 go to Help > Check for updates and reboot the computer once.

What is the make and model of the printer you are using? Also, please check for any missing/pending updates for printer driver and firmware and try updating it and see if that helps.

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via Document Cloud link as described here https://acrobat.adobe.com/link/home/ for further investigation.

Regards

Amal

[Jason25298804hgnq]

Hi Amal

I find the same problem as follow:

https://community.adobe.com/t5/acrobat-discussions/printing-error-quot-this-document-can-not-be-prin...

I replied there.

Thanks

Jason

[Jason25298804hgnq]

And my printer is Brother MFC-265C.

[Amal.]

Hi there

We have raised this issue to our engineering team for review.

We will share the update as soon as we get any news from them.

Thanks for your time and patience

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal