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printer .

New Here ,
Apr 13, 2021 Apr 13, 2021

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I have had to purchase a laptop because of window 10.  I have Acrobat installed and have a paper and forms in PDF.  However when I try and print - I can see the document that is going to print but when it prints the pages are blank???

 

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General troubleshooting , Print and prepress

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correct answers 1 Correct answer

Adobe Employee , Apr 13, 2021 Apr 13, 2021

Hi Sharron,

 

Hope you are doing well and sorry for the trouble. As described, upon printing the PDF you get a blank printout.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file also try to print a different format file like MS Word,Excel and check if they are printing fine.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 insta

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Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

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Hi Sharron,

 

Hope you are doing well and sorry for the trouble. As described, upon printing the PDF you get a blank printout.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file also try to print a different format file like MS Word,Excel and check if they are printing fine.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20145 installed. Go to Help > Check for Updates and reboot the computer once

 

Also, please check for any missing/pending updates for printer driver and firmware and try updating it and check, you may also try to remove the printer driver and then reinstall it from the manufacturer website and reboot the computer once.

 

Please try to print the PDF as image. Open the PDF > Print > Advanced > Print as Image and check if that helps.

 

Also please check out the steps shared in the help page: https://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html and see if that works for you.

 

Regards

Amal

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Thank you so much it is working now.  Appreciate the helo🤗😊

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New Here ,
Jan 20, 2024 Jan 20, 2024

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I just got a reburbish computer and am trying to use the printer .it start to down load about 1/4 then it just dissapear

 

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