Printing error "this document can not be printed"

New Here ,
Jul 15, 2022 Jul 15, 2022

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Hello.

 

I just got a new computer with Windows 11. I installed adobe DC and am suddently having trouble printing. It gives me an error 'this document cannot be printed' and then prints out a blank page.
I am logged into my account. I have uninstalled and resinstalled 2x, plus a reboot.

 

Please help! Thank you.

 

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General troubleshooting , Print and prepress

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Adobe Employee ,
Jul 17, 2022 Jul 17, 2022

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Hi Cheri

 

Hope you are doing well and am sorry to hear that

 

What is the version of the Acrobat DC you are using? To check the verison go to help > About Acrobat and make sure you have the recent version 22.1.20169 installed? Go to Help Check for Updates and reboot the computer once.

 

Also would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via Document Cloud link as described here https://acrobat.adobe.com/link/home/ for further investigation?

 

Regards

Amal

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New Here ,
Jul 18, 2022 Jul 18, 2022

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Amal,

I ran both applications but don't see where I am supposed to upload the
logs.

Thanks
Cheri

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi Cheri

 

Please confirm if you have the recent version 22.1.20169?

 

Also, you may upload the logs to any cloud storage like dropbox, Google drive and generate the link and share the link with us.

 

Regards

Amal

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New Here ,
Jul 19, 2022 Jul 19, 2022

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Hello,
I don't know what version I have but I just downloaded it, so it's new.

Here is the link to the logs.

https://drive.google.com/file/d/17fUiGkQDfY21vVXgb_jjmJ5bNaQ5yWtm/view?usp=sharing


Thank you
Cheri

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Adobe Employee ,
Jul 19, 2022 Jul 19, 2022

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Hi Cheri

 

Thanks for sharing the logs, I have passed it to our engineering team for review, will share the update as soon as i get any news from them.

 

Thanks for your time and patience

 

Regards

Amal

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New Here ,
Jul 20, 2022 Jul 20, 2022

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Is there any update? This is really causing me a lot of issues.

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Adobe Employee ,
Jul 21, 2022 Jul 21, 2022

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Hi Cheri,

 

We haven't got any update yet, will keep you posted as soon as we get any news from them.

 

Regards

Amal

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New Here ,
Jul 28, 2022 Jul 28, 2022

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Hi Amal,

 

Any progress with this?

 

Regards

Jason

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New Here ,
Jul 29, 2022 Jul 29, 2022

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I have not heard anything and it's beyond frustrating. I pay for a monthly subscription and can not print the documents that I create.

PLEASE help.

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New Here ,
Aug 03, 2022 Aug 03, 2022

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Hello...still can not print adobe documents from my computer. This seems like something Adobe should be able to resolve.
Any progress?

 

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New Here ,
Aug 09, 2022 Aug 09, 2022

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LATEST

Hi Amal.

 

Here I am. Going on almost a month of not being able to print and ZERO help from adobe.

 

Please give me some assistance here.

 

Thank you

Cheri

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New Here ,
Jul 19, 2022 Jul 19, 2022

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I think I meet the same error, and it can be reproduced by following steps:

1. Choose a unidrv printer

2. Open preference, choose a small paper size, and then confirm it

3. Open preference again, choose a large paper size, and then confirm and print

 

It has been ok in early version, but fail recently. I don't know exactly which version has changed.

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