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Hello.
I just got a new computer with Windows 11. I installed adobe DC and am suddently having trouble printing. It gives me an error 'this document cannot be printed' and then prints out a blank page.
I am logged into my account. I have uninstalled and resinstalled 2x, plus a reboot.
Please help! Thank you.
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Hi Cheri
Hope you are doing well and am sorry to hear that
What is the version of the Acrobat DC you are using? To check the verison go to help > About Acrobat and make sure you have the recent version 22.1.20169 installed? Go to Help Check for Updates and reboot the computer once.
Also would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via Document Cloud link as described here https://acrobat.adobe.com/link/home/ for further investigation?
Regards
Amal
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Hi Cheri
Please confirm if you have the recent version 22.1.20169?
Also, you may upload the logs to any cloud storage like dropbox, Google drive and generate the link and share the link with us.
Regards
Amal
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Hi Cheri
Thanks for sharing the logs, I have passed it to our engineering team for review, will share the update as soon as i get any news from them.
Thanks for your time and patience
Regards
Amal
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Is there any update? This is really causing me a lot of issues.
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Hi Cheri,
We haven't got any update yet, will keep you posted as soon as we get any news from them.
Regards
Amal
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Hi Amal,
Any progress with this?
Regards
Jason
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I have not heard anything and it's beyond frustrating. I pay for a monthly subscription and can not print the documents that I create.
PLEASE help.
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Hello...still can not print adobe documents from my computer. This seems like something Adobe should be able to resolve.
Any progress?
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Hi Amal.
Here I am. Going on almost a month of not being able to print and ZERO help from adobe.
Please give me some assistance here.
Thank you
Cheri
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I think I meet the same error, and it can be reproduced by following steps:
1. Choose a unidrv printer
2. Open preference, choose a small paper size, and then confirm it
3. Open preference again, choose a large paper size, and then confirm and print
It has been ok in early version, but fail recently. I don't know exactly which version has changed.