Printing PDF always Not Responding

[JessicaJS]

Hi, I have a few users who encounter issues when printing PDF files on Adobe Acrobat.

• Adobe Acrobat goes into "Not responding" state when trying to print.
• After selecting the print option, Acrobat will spin and won't print until 10-20 minutes later.

Note: Users have no issue printing other documents such as Word. App re-installation has been done but issue persist.

Can you advise any troubleshooting or setting update which can help improving the print experience from Adobe Acrobat please? Thanks.

[Abambo]

What kind of computers do they have and what Acrobat do they use? What are the print settings? Does Acrobat go into not responding mode for other operations too?

[JessicaJS]

Hi Abambo.

• They are using Acrobat Pro DC on Surface devices running on Windows 11.
• May I know what print settings are you referring to? Basically they are trying to print the PDF files by sending print jobs to printers in the office. 
• No, Acrobat only goes into not responding when they try to print. Though sometimes it takes a long time to open files which are bigger.

Thanks,

Jessica