Printing to PDF - Adobe PDF Printer Missing in Virtual Environment- PLEASE HELP

[goril65227104]

Hello,

I am having a growing issue that is now starting to affect a larger group of my users and I need an answer before it gets out of hand.  I have a group of users that had at one time a PDF printer from Adobe on their computers but now cannot seem to keep them they just disappear.

I have tried with little to no success to re-install Acrobat DC and it works for a day or two at most a week and then it disappears again.

We are working primarily in a VDI VMware environment and I am not sure if this is because they are virtual machines or not but it seems to be the case, as other local P.C. installs do not seem to have the same issue.  I need this to work in the virtual environment if at all possible and would appreciate any help with this issue.

please let me know if further information is needed.

I appreciate any help with this issue.

Thanks,

Jon

[Abambo]

Hi,

I'm following a different thread with quite the same problem. Unfortunately I have no solution, because I'm not experienced in virtual environments. I would, however, suggest you to follow also the other thread: VMWare​ .

I do not yet know if one of my peers can help. If not, I would advice contacting Adobe support on this.

[goril65227104]

I appreciate the tip and I plan on following that.. but this is the only support I have available to me!  Thanks again

[Abambo]

Acrobat DC is a current version, so you should be eligible for support, except if a virtual environment is not supported.