I have installed Acrobat Pro on a second pc via Creative Cloud. For some reason I see the Reader tools only on that pc even though I am logged in. Repairing the installation, reinstalling didn't help. Activated devices only shows two which is fine. Any ideas on how to enable the full set of tools?
Anyone? Maybe even someone from Adobe?
Hope you are doing well and sorry to hear that.
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check if that helps.
Unfortunately, I couldn't run the cleaner tool as I use Acrobat in a corporate environment which doesn't allow the execution of "unknown" software. Also, the cleaner page claims that the tool can only be used with standalone versions of acrobat which is not the case here as I had installed Acrobat via Creative Cloud.
What I did try (several times) was logging out of Creative Cloud and back in. Creative Cloud shows Acrobat DC as installed. I deinstalled Acrobat via Creative Cloud and reinstalled it from there. For some reason the version then switched from 64-bit to 32-bit. However, all tools beyond the Reader version are still missing even though the app claims to be "Adobe Acrobat Pro DC 32-bit".
Try logging out of the Creative Cloud app and back in again. Or use the Adobe CC Cleaner to remove your ID Credentials.
Does the app identify itself as Acrobat Pro or Acrobat Reader? Look in Help > About to see what it calls itself.
Hope you are doing well. Please update the application to the recent version 21.11.20039 from the help menu > Check for updates and reboot the computer once.
Also try to reset the Acroabt preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
I do not seem to be able to update to a newer version. I do not have the Check for updates option in Acrobat. I reinstalled once more through Creative Cloud. However, I still get the version shown above. I do not understand why Creative Cloud would install anything other than the latest stable version of Acrobat.
Resetting the preferences also did not help.
We are sorry to hear that. Please remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Unfortunately, I cannot run the Cleaner tool. Please see my reply above. Thank you!
We are sorry to hear that.
Please try to get in touch with the IT admin at your end and see if that works for you.
The Cleaner tool claims that "the tool cannot be used with any Creative Cloud products" which is where I installed Acrobat from.
The Acrobat cleaner tool is used to remove the Adobe Acrobat/Reader DC application from the system. You may please proceed with the cleaner tool and reboot the computer once and then try to reinstall the application using the link shared earlier.
This did not work. The issue is still unsolved. This is extremely disappointing!
Just for clarification: I am now on Acrobat Pro DC 2022.001.20085. This seems to be the lasted version distributed via Creative Cloud. The toolset, however, is still that of Acrobat Reader.
Uninstall Acrobat and reinstall it.
Thanks for the suggestion. However, I have lost track of how many times I have already done that to no avail.
Yes, sorry, I read your initial message too quickly.
For uninstallation, do you use Creative Cloud, Windows Add/Remove Programs or the AdobeAcroCleaner_DC2021 utility?
Acrobat has been uninstalled using Creative Cloud and at the last attempt using the Cleaner Tool as well. It might be that Add/Remove Programs might have been skipped.
In our company, I was confronted twice with the problem and by uninstalling via the Creative Cloud and reinstalling there, Acrobat offered again the tools of modification.
Unfortunately, it doesn't work for you. I hope you will be able to solve this problem.
Still no solution for this problem. Looking at the date of my first post this issue is about to turn into a major disappointment.
Your screen capture of 2022-02-25 shows the program as Acrobat Pro.
I know. That's why I should be able to find all the Pro tools instead of the Reader toolbox.
Can you show a screen shot of your Tools?