Hi @fabien31129106zjvt
Hope you are doing well and thanks for reaching out.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
What happens when you open the PDF file? Do you get any error message? If yes, please share the screenshot of the same. A small video recording would be very helpful.
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.03.20244 installed. Go to Help > Check for updates and reboot the computer once.
Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.
Let us know how it goes
Regards
Amal
Regards
Amal
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