problem converting from word to pdf - alt text is gibberish of weird numbers letters and symbols

[jss77]

When converting a word document to a pdf all of the alt text is changed to a garble of letters, numbers and symbols (Ex. P2#yIS1).  I have windows 7, word 2010 and adobe acrobat pro DC.

The font in the word files is Arial or Times New Roman. This has happened to numerous files - not just one file.

[ls_rbls]

What version update do you have installed in Acrobat?

I can think of two things:

• Is the document that you created in MS Word a scanned document?
• Did you use the MS Word Accessibility checker to identify embedded Font issues and Unicode type before converting to a PDF?

Also, I am wondering if you used the Adobe PDF Maker add-on to convert to PDF directly from Word instead of importing the .docx file with Adobe Acrobat

[ls_rbls]

See this other discussion for additional insights:

https://community.adobe.com/t5/acrobat/import-alt-text-into-pdf/td-p/11273122?page=1