Problem mit Ausgabevorschau

New Here ,
Apr 26, 2022 Apr 26, 2022

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Hallo zusammen,

vielleich hat jemand einen Lösungsvorschlag. Wenn ich eine PDF mit mehreren Seiten habe, die Ausgabevorschau offen ist und ich dann eine Seite weiter schlate (egal ob mit Maus oder Pfeiltasten). Dann flackert das PDF in Schwarz. Das dauert ca. 1-2 Sekunden, anschließend stablisiert sich alles wieder. Dasselbe passiert, wenn ich einen Farbkanal ausblende.

 

Kann ich man diese Phänomen irgendwie umgehen? Auf Dauer ist das sehr anstrengend.

 

Ich verwende übrigens den Acorbat DC Pro auf dem aktuellen Stand. Die Ausgabevorschau des Pro 2017 funktioniert tadellos. Das System ist auch auf dem neuesten Stand Monterey 12.31.1

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General troubleshooting , Print and prepress

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Adobe Employee ,
Apr 26, 2022 Apr 26, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the video recording of the issue and the version details of the application you are using?

To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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New Here ,
Apr 26, 2022 Apr 26, 2022

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Hi Amal,

no problem, here is the video recording.

All versions are up to date.

 

Kind regards

 

 

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi there

 

Thanks for sharing the screen recording.

 

This issue is already reported to our engineering team for the fix. We will share the update as soon as we get any news from them.

 

Regards

Amal

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