Problem opening Acrobat DC Distiller

New Here ,
Sep 28, 2021 Sep 28, 2021

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Have installed acrobat DC from Creative Cloud, but distiller keeps crashing every time i try and open it. Have uninstalled & re-installed and no different and i don't have an older version as back up. Keep getting same message everytime i try and open Distiller (see pic)

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Crash or freeze

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Adobe Employee ,
Sep 29, 2021 Sep 29, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described, when you try to open the Acrobat DC you get the error 'Distiller quits unexpectedly' on Mac

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version please take help from the help page https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Is the application crashing on opening the PDF file or on the startup of the application itself?

 

Please checkout the steps shared in the help page https://helpx.adobe.com/acrobat/kb/error-acrobat-pro-dc-quit-unexpectedly-when-trying-to-open-acroba... and see if that works for you.

 

Regards

Amal

 

 

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