Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Problem opening Adobe

New Here ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

Can someon tell my why this is happening when I open adobe acrobat pro dc?  This blank page also appears when I open up a doc...you can see the doc behind the page, but when I click on the "x" to close the blank page, it closes the entire document/application.

Kaysha5FB5_0-1622543276493.png

 

TOPICS
General troubleshooting

Views

168

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

Copy link to clipboard

Copied

LATEST

Here's a guess as to what's going on.  I suspect that you're not seeing a blank page, but rather a dialog box urging you to sign in to your Adobe account... but it's not being generated/displayed properly. Can you bypass it and sign inform the interface behind?  Or if you have a Creative Cloud subscription, can you sign in through another app before launching Acrobat?

My best,

Dave

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines