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problem print pdf font NEAUE SANS PRO

New Here ,
Feb 04, 2025 Feb 04, 2025

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Good morning,

I have a problem, I have some pdfs with the neue sans pro font, when I print them with Toshiba printers I put bold text in the text where it shouldn't be

what could it be?
A thousand thanks
Greetings

 

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Modern Acrobat , PDF , Print and prepress

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Community Expert ,
Feb 05, 2025 Feb 05, 2025

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@matteo_5629 is the fonts embedded in the PDF? It might be that your Toshiba printer is not registering that font, and is substituting it. When was the last time a printer driver was updated? Go to the Toshiba website for that.

Try using a different PDF application to see if it's a dedicated issue with Acrobat or the printer.

Try this first, and update this post if needed

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New Here ,
Feb 05, 2025 Feb 05, 2025

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Thanks so much for the reply, I checked, a collaborator uses InDesign to print on that printer and the fonts are correct.
The problem is when they print with acrobat

 

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New Here ,
Feb 05, 2025 Feb 05, 2025

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fonts are embedded

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