Problem with filling in information on OCR files

Report · Dec 19, 2016

Hello Everyone,

I have a user who is trying to add information to files that use OCR in Adobe Acrobat XI Professional.

When the user tries to add text to the document, such as filling in a field it is placing the text way below where his cursor is clicked to place it.

He is running the latest version of Adobe Acrobat XI Pro 11.0.18 on Windows 7.

This issue doesn't seem to just be with one file and to my understanding it has worked before.

Has anyone come across this issue? I am in the process of recording the desktop for a video of the issue.

Regards,

Daniel Hayes

Report · Jan 20, 2017

Hello,

Thank you everyone for your assistance, I was able to resolve the issue by rebuilding the user's local and roaming profile.

After the profile rebuild everything is working as intended, even after redoing all personalization changes. Couldn't even begin to guess what would've caused it though.

Regards,

Daniel Hayes

View solution in original post

Report · Dec 21, 2016

Sorry for the issue you are facing. Can you please share 1-2 sample files where you are facing this issue.

You can use https://cloud.acrobat.com/send to share these files.

Thanks.

Report · Jan 05, 2017

Hello,

Sorry about the late reply.

Please see link below for files that can be used for testing:

Shared Files - Acrobat.com

Regards,

Daniel Hayes

Report · Jan 08, 2017

I couldn't find areas where the text will be inserted below than where the cursor is. Although, there are some points where it's not inserting text at all. Because that area is not recognized as text field but a line.

If that is the case, I suggest you to run Forms tool in this PDF. This tool will create all these blank areas as a field to add text.

Or please share the video of what exactly the issue you are facing.

Thanks.

Report · Jan 09, 2017

Hello,

Do you have any recommended software to record the issue?

Regards,

Daniel Hayes

Report · Jan 10, 2017

This won't be any issue. You can use any online tool available in market.

Thanks.

Report · Jan 17, 2017

Hello,

Sorry about the long wait, please see the link below with a mp4 encoded video file.

filehosting.org | Download | Issue Reproduced.mp4

I hope this will assist in reproducing the issue/finding a solution.

If I can provide anything else to help please let me know.

Regards,

Daniel Hayes

Report · Jan 19, 2017

We tried exact scenario on a machine with same configuration and same Acrobat. But it was working fine for us. Can you please share the same document you used in the video. It would be great for us to isolate the problem area.

Thanks.

Report · Jan 19, 2017

Hello,

It sounds like it might be an issue with this specific installation on the machine, it's not limited to just one document and occurred on the ones provided earlier in the post.

If it helps at all too, we have uninstalled Adobe Acrobat and re-installed it. Both with the removal tool and through add/remove programs.

This was occurring on a previous version as well, one thing we have not tried is video drivers. I don't think it would have anything to do with it, however I will give it a try.

I'll let you know the results.

Regards,

Daniel Hayes

Report · Jan 19, 2017

Just tested if the graphics driver had any effect, with a new version of graphics driver the issue is still occurring.

Report · Jan 19, 2017

Hi djhayes1994,

Sorry for the inconvenience caused to you. Could you please try the following :

1. Firstly update to the latest version 11.0.19. Go to Help>Check for Updates.

2. Now try adding a basic text annotation via the Edit application. Is that getting shifted too?

3. Was this issue happening in the previous versions as well or it started happening when you updated to 11.0.18?

Regards,
Sandeep Grover

Report · Jan 20, 2017

Hello,

This has been occurring since the previous version was installed on the PC.

However, last night while messing around with things, I noticed the issue did not occur under another user account on the same PC.

I am rebuilding the profile at some point today, I believe this will fix the issue. If it does I'll update this post.

Regards,

Daniel Hayes

Report · Jan 20, 2017

Hello,

Thank you everyone for your assistance, I was able to resolve the issue by rebuilding the user's local and roaming profile.

After the profile rebuild everything is working as intended, even after redoing all personalization changes. Couldn't even begin to guess what would've caused it though.

Regards,

Daniel Hayes

Report · Jan 22, 2017

It's great to hear that your issue is resolved. Please feel free to get back to us if you face any issue.

Thanks.