Problem with installation

[blop135]

Hi all,

I have a problem everytime I try to install Adobe Acrobat Pro, it shows me this error :

error: AAMIU_Install.196A45B3_0387_4DF9_9420_597B6F29ADD

What can I do to solve this cause it drives me crazy.

Thanks in advance.

[kglad]

navigate to c:\users\<your username>\AppData\Local\ > right click on temp > click properies > click security tab > click edit > click add > add your username > give yourself all rights

[blop135]

Hi,

Thanks for the answer, I checked and it's already the case.

[kglad]

that's a microsoft error message.  you can work on the other possible solutions, Get Error 1723 - There is a problem with Windows Installer package - Microsoft Community

[blop135]

I've tried all that but nothing works unfortunately.

[kglad]

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html

[LeoUpdaterX]

If you have any antivirus or backup software running, turn them off temporarily. They might lock installation files and prevent Windows Installer service from accessing them.

Other than that, make sure that your Acrobat installer file (EXE or MSI) has valid digital signature before starting installation.

Do you have enough disk space and memory?

[blop135]

I tried to disable the antivirus but nothing changes. Yes I have enought memory and disk space. It seems to that the Acrobat Installer file is good, how can I be sure?

Thank you

[LeoUpdaterX]

blop135,

It is possible that Windows Installer Service unable to use DLL mentioned in your error message because some of this DLL dependencies are missing or corrupt.

The are more than a few dependencies (files installed with operating system, such as Microsoft runtime DLLs, etc.). Finding which one could be causing the issue is not a simple process.

I would suggest to try to check for OS updates and install latest, or see if you can repair OS.

[blop135]

Ok I'll try that .

Thank you.

[luisr94021807]

No me permite instalar

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