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Problem with old license on new PC

New Here ,
Nov 29, 2022 Nov 29, 2022

Dear community,

I have problem with my adobe acrobat Pro, namely I moved my Pro license to new PC and uninstall Acrobat Pro on my old PC (I don't logged out before uninstall). I logged in to Adobe Pro in my new PC but thers popping out information that

"Serial number ................................ is already in use by the maximum number of computers allowed. To use the product, you must deactivate it on one of the computers within 24 days."

It seems that uninstalling did not cause logged out.

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General troubleshooting
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1 ACCEPTED SOLUTION
Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

Hi @Sebastian27330932kx9s 

 

We are sorry to hear that

 

Uninstalling the app from a computer does not necessarily deactivate its license. If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. Then, follow the steps below to deactivate the app on the old computer and activate it on your new one.

 

Also, please go through the help pages listed below and see if that works:

https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

 

Regards

Amal

Regards
Amal

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Community Expert ,
Nov 29, 2022 Nov 29, 2022

Correct, uninstalling does not deactivate the product. What version of Acrobat is it, exactly?

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

Hi @Sebastian27330932kx9s 

 

We are sorry to hear that

 

Uninstalling the app from a computer does not necessarily deactivate its license. If you uninstalled your app and are getting a message that you've exceeded your activation limit, try reinstalling the app on the old computer. Then, follow the steps below to deactivate the app on the old computer and activate it on your new one.

 

Also, please go through the help pages listed below and see if that works:

https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html

https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html

 

Regards

Amal

Regards
Amal
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New Here ,
Nov 29, 2022 Nov 29, 2022

Hello Amal,

Thank you for help and information now I know what to do.

Hope my IT departament did not destroy my old computer or hard drive...

Best regards

Sebastian

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Community Expert ,
Nov 30, 2022 Nov 30, 2022

If they did you'll need to contact Adobe Support directly (via chat or phone) and ask for an "Activation count reset".

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New Here ,
Jun 24, 2025 Jun 24, 2025

Contacting with Adobe support will not help. They are laying to you. They will says that they are sorry and they cant do anyting about it. You need to buy a new license. They are not being truthfull with you. 

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New Here ,
Jun 24, 2025 Jun 24, 2025
LATEST

You need to buy a new one. They will says that they are sorry and that is it. I been there. 

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