Problema activación Acrobat Pro DC 2015

[david_4878]

Tengo una licencia de Adobe Acrobat Pro DC (2015 Classic v. 2015.006.30527). Tras formatear el ordenador y volver a instalarlo recibo un mensaje diciendo que mi número de serie ya está en uso por el máximo permitido de ordenadores y que debo desactivar otro ordenador en un plazo de 29 días. No puedo desactivar otro ordenador porque realmente se trata del mismo antes y después de formatear. ¿Como se pueden desvincular entonces los equipos anteriores'

[try67]

In the future, you must deactivate the application (via the Help menu) before making large-scale changes to your machine, like formatting it, or replacing a motherboard. You should still be able to do it using this link, I believe:

https://account.adobe.com/activated-devices

Older versions of Acrobat can't be deactivated in this way, so make sure you always deactivate properly, or you would lose access to it entirely.

[david_4878]

When I enter that website I receive the message that I do not have any activated devices.

Are you telling me that I have lost access to my paid Adobe Acrobat application because I formatted my PC and that Adobe can't do anything about it?

[try67]

Unfortunately, yes, that might be the case. I recommend you contact Adobe directly for a solution.

[david_4878]

I contacted Adobe directly and they referred me to the community. If this is the case and I have lost the possibility of using the program, it is embarrassing because you actually have paid for the license and due to problems with Adobe's license servers you cannot use your legally purchased program...

[try67]

Yeah, they tend to do that when they can't offer their clients any real solutions to their problems, and don't want to break the bad news to them, but the people posting here (myself included) are fellow users, just like you, and we really can't do anything about it.

I suggest contacting them again and demanding a resolution to this problem. They'll probably offer you a discounted subscription, which is more than likely the best you can get out of this situation.