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Hi @Dthales
Hope you are doing well and sorry to hear that
What is the workflow/steps you are doing to add an image to the PDF file? A small video recording of the same would be very helpful.
Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.
Also, try to repair the installation from the help menu (Win Only) and see if that works.
~Amal