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Problemas al reproducir un vídeo insertado en un PDF

New Here ,
Aug 04, 2022 Aug 04, 2022

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Saludos a todos:

He insertado un vídeo en un PDF, pero al compartirlo a la otra persona no le aparece el vídeo. Es como si hubiera desaparecido. Pero el peso del PDF sí tiene incluído el tamaño del vídeo. 

¿Saben qué puede ocurrir?

Gracias.

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Create PDFs , Rich media and 3D

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Adobe Employee ,
Aug 04, 2022 Aug 04, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

What is the workflow/steps you are doing to add the video to the PDF file? A small video recording of the same would be very helpful. Make sure you have version 22.1.20169 installed. Go to Help > Check for updates and reboot the computer once.

 

What are the steps the users are doing to open the PDF file? If they are opening it in a web browser, please ask them to download it to the computer locally and then open it via Acrobat/Reader DC application and check.

 

Also, please share the PDF file in question so that we can check it at our end.

 

We are here for help, just need more info.

 

Regards

Amal

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New Here ,
Aug 04, 2022 Aug 04, 2022

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Hola otra vez:

Debo preparar un PDF de unas 30 páginas con fotografías y unos 5 vídeos. Lo que he hecho ahora es solo una prueba de una página con un vídeo.

Los pasos son los habituales: herramientas, medios enriquecidos, insertar vídeo.

He compartido esa prueba con un usuario de Apple. En "Vista Previa" no funciona. 

Desconozco con qué aplicación abrirán el PDF definitivo cuando esté preparado, por eso quería asegurarme de que sea compatible con cualquier software.

Gracias.

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Community Expert ,
Aug 04, 2022 Aug 04, 2022

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What type of video file format is embedded in your PDF?

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