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Hi gloria_4480,
Thank you for reaching out.
The team is aware of the issue and is working on the fix.
We will update you once the fix patch is available. We appreciate your patience.
Thanks,
Meenakshi
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Hi gloria_4480,
Thank you for your patience.
Please try updating the application to the latest version available which addresses this issue. In Acrobat, go to Menu > Help > Check for updates.
Refer to the information in the following help document to learn more about the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html.
Let us know how it goes.
Thanks,
Meenakshi