Probleme beim Drucken

[carstenw98893883]

Hallo zusammen, ich verwende Adobe Acrobat Pro 2020 für Mac und habe seit einigen Tagen Probleme beim Drucken. Ich bekomme folgende Fehlermeldung:

Aus folgender Datei kann keine PDF-Datei erstellt werden:

/var/folders/h9/x46rj_sj4ld34n1wh9ry3hz00000gn/T/PSRmsw0f.tmp

Details zum Verwenden der Adobe PDF-Einstellungen: Standardqualität

finden Sie in der Protokolldatei.

Hat jemand einen Lösungsansatz?

Vielen Dank für die Unterstützung, Carsten

[ernst u. esthis1177687]

Habe das gleiche Problem, exakt seit ich sonoma auf meinem Mac habe. 

Ist denn das nicht möglich, Adobe Acrobat Pro 2020 zum Laufen zu bringen.

Sorry, bin einfach seeeehr enttäuscht, schliesslich zahlt man für das Programm viel Geld!

Ernst

[Serene_nature15C3]

Hi there

This issue was addressed in the latest release version 23.06.20360 of Acrobat and Reader.

Make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

Let us know how it goes.

~Amal

[worklikeapro]

Hi Amal,

thank you for your message. If i try to update the software, it says its up to date. I´m using Acrobat 2020.

Regards

[Abambo]

thank you for your message. If i try to update the software, it says its up to date. I´m using Acrobat 2020.

By @worklikeapro

Acrobat 2020 is the perpetual licence, and this one may not have been updated currently. 

[pokerfacejb]

We are still waiting!

[ocir24]

Hey there,

for me there was a solution to search for updates manually even if a had "automatically updates" activated. I just openes Acrobat > Help > search for updates.

There was an update to version 2020.005.30539. After this it works fine again - maybe it'll works for you also.

[Patzelotl]

Hi, I'm also affected with this problem. I'm using Acrobat Pro. The problem occurs with different PDF files, different sources etc.:

Aus folgender Datei kann keine PDF-Datei erstellt werden:

/var/folders/5_/4tbpknvn66d8hs7wrbgl9gf40000gn/T/PSDxz8KH.tmp

Details zum Verwenden der Adobe PDF-Einstellungen

High Quality Print

findest du in der Protokolldatei.

Is there going to be a solution for this?

Architecture: arm64
Processor: Apple M2 Pro
Build: 24.2.20736.0
AGM: 7.1.4
CoolType: 9.1.0
JP2K: 4.0.2.54248

[Serene_nature15C3]

Hi there

Have you tried the steps shared in the correct answer marked here https://community.adobe.com/t5/acrobat-discussions/probleme-beim-drucken/m-p/14167691#M434855

Also, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via any cloud storage of your choice for further investigation.

~Amal

[Angela335486564zad]

Hello Amal,

check for update shows Adobe 2020 is already running the most actual version.

The manual download of the patch is not working because my MAC can only execute files from the App Store 

„AcrobatDCUpd2300620360.dmg“ kann nicht geöffnet werden, da es nicht aus dem App Store geladen wurde

Can you help me?

[Angela335486564zad]

Dear Amal, do I have to uninstall Adobe from my MAC before installing the patch? If i try to install the patch AcrobatDCUpd2300620360.dmg the first steps are ok but then it is not possible to choose the Acrobat App (the shown Apps are inactive/grey, see the screenshot) and the installation process stops. Apple support says perhaps I have to first uninstall Adobe from my MAC before running the patch. Kind regards, Angela

[Angela335486564zad]

Dear Amal, if i try to install the patch AcrobatDCUpd2300620360.dmg it is not possible to choose the Acrobat App in the installation process (the shown Apps are inactive/grey, see the attached screenshot). Apple support says it is possible that I have to uninstall Adobe before running the patch. Is it right? 

[Abambo]

I would guess that you have Acrobat 2020 and the patch is for Acrobat DC 23.xx.

[Angela335486564zad]

Dear Abambo, you are right, I tried to use the wrong patch. So I have to wait for the 2020 patch? Is there any timeline for the release? I'm using 2020.005.30524. 

[Abambo]

For understandable reasons, Adobe does not publish a timeline. However, as they seemingly have solved the issue for Acrobat DC (23.XX), I suppose that the solution will come out soon.

[ossit]

Today there was an update and everything is working fine again! Thank you!

[ocir24]

For me also.

I Just had to manually check for updates but then it works. Thanks!

[Abambo]

You're welcome. 

Everyone with printing problems should check if they have the correct version.

[jansmz · Accepted solution]

Hi @carstenw98893883,

ich habe heute tatsächlich das selbe Problem gehabt und bin fast wahnsinnig geworden.
Wir können aufgrund von Versionsabhänigkeit wegen anderer Acrobat-PlugIns kein Update fahren.
Die einfachste Lösung für das Problem, war es ganz "klassich" direkt aus InDesign oder Illustrator, Photoshop etc. zu drucken... Ist nicht die feine englische, aber es hat für den moment geholfen...

Hat es denn mit dem Update dann geklappt?

Gruß,
Jan