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Inspiring
January 6, 2021
Answered

Problems with a signed PDF: Own signature is invalid

  • January 6, 2021
  • 2 replies
  • 3376 views

Hi there,

 

I've got a problem with a signed PDF. The pdf was signed by four people. All signatures has been accepted by myself. In other PDFs each of the signature works well and is shown as a valid one.

In this specific PDF, the first two signatures are shown as "invalid" (not "unknown" as it is if I did not accepted the signatures yet) with the remark "The document has been altered or corrupted since the signature was applied". The last two signatures are regularly shown as valid.

 

I have absolutely no idea why the first signatures are invalid in this case. How can I find out what happened?

Thanks!

This topic has been closed for replies.
Correct answer Eric Dumas

This type of message seems to indicate that the document was modified after the first 2 people signed it, they just need to reconfirm their approval. It doesn't always mean a user opened the file and tried to actually modified it. Sometimes, i noticed in a saving process the system flags this as a precaution more than catching an attempt to change the file.

2 replies

Participant
September 13, 2021

I'm facing the same issue, I'm just picking my certificate as part of digitally signing any PDF and I receive: The document has been altered or corrupted since the Signature was applied

What am I doing wrong?

Eric Dumas
Community Expert
Eric DumasCommunity ExpertCorrect answer
Community Expert
January 6, 2021

This type of message seems to indicate that the document was modified after the first 2 people signed it, they just need to reconfirm their approval. It doesn't always mean a user opened the file and tried to actually modified it. Sometimes, i noticed in a saving process the system flags this as a precaution more than catching an attempt to change the file.

Lukas5E13Author
Inspiring
January 6, 2021

Perfect, thank you! By "they just need to reconfirm their approval" do you mean actually, they have to delete their old signatures and sign the file again? Or is there a proper way to do that?