We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
I'm having a problem editing Adobe Files in CC Adobe Acrobat PRO DC.
Backstory, I started scanning file on my windows machine and the files scan great but when I try to edit them they give me this error:
"The procedure entry point
weOptions@2@@Z could not be located in the dynamic link library
C:\Program Files (x86)\Adobe\Acrobat
Then, I click paste the dialog box and I get this now:
"Unable to process the page because paper capture recognition service experiencing an error (100001).
I used to have my files associated automatics with windows but I got a new computer and this time associated files with Adobe and now I have this error.
The files are coming from an HP Scanjet Pro 3500.
Adobe Acrobat DC Version is 21.001.20150.
I've attached the screenshot
Did you upgraded the printing device drivers and printer firmware in the new computer?
Is this happening on a Windows 10 machine?
What happens if you uinstall Acrobat completely and then reinstall it after you've forced a manual update in that new computer?
++ Adding to the discussion
Please try to Copy the files from the 'iDRS15' folder to the 'PaperCapture' and 'plug_ins' folders in Acrobat as described in the help page https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html and see if that works for you.
My scan drivers are updated. I didn't have the creative cloud app activated and when I did that the file was editable.