• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Properties button not working in Adobe when printing

Community Beginner ,
Jan 17, 2022 Jan 17, 2022

Copy link to clipboard

Copied

Hello. I have a Windows 10 PC running Adobe Acrobat DC (Reader) and I'm having an issue when i open a PDF and go to Print, when i click on the Properties Button, nothing happens. I can click on Advanced and that opens but i cannot open the Properties to adjust my settings. I have tested this will all my other apps (Word, Chrome, etc) and it works fine. When i set PDF to Chrome as default, this works fine. 

I have tried the Registy steps in these articles - 

https://helpx.adobe.com/acrobat/kb/nothing-happens-click-printer-properties.html 

https://community.adobe.com/t5/acrobat-discussions/adobe-reader-won-t-print-or-open-print-properties...

And rebooted and that has not helped. I've uninstalled, rebooted, re-installed and rebooted and tried the reg fix again and it's not working. I tried re-installing the patches but it said it was not supported (probably because they were 2018 patches). I have tried adding the Adobe exe path to my Trend Micro to exclude it (and also tried to disable it and print) and that has not worked. It seems to have started last week, perhaps after an update I'm not sure but it's been working fine up until last week. 

Does anyone have any suggestions for me to try?

TOPICS
Print and prepress

Views

7.9K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

Copy link to clipboard

Copied

Hello,

 

Thank you for reaching out and sorry for the trouble.

 

Could you please try once repairing the application installation? In the application go to Help > Repair Installation.

Ensure that the application is updated to the latest version. Go to Help > Check for updates.

 

If the issue persists, please share the Acrobat Reader DC version installed on the machine.

It would be helpful if you can share a small video of the issue occurring at your end.

 

Let us know how it goes.

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2022 Jan 20, 2022

Copy link to clipboard

Copied

Hello, 

I have the same problem this week, I have tried all of you got but no progress. At the moment I have changed my reader to another one, but I am looking forward to hear from you how to solve this problem. 

I send you the version number of my Adobe Reader DC

yahya22749092feam_0-1642688697155.pngexpand image

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 24, 2022 Jan 24, 2022

Copy link to clipboard

Copied

Hi Meenakshi

I have tried the repair option, i have tried the updates adn it's still not working. My only work around was to change the default PDF reader to Chrome (printing works fine that way). 

I'm running Adobe Acrobat Reader DC Version 2021.011.20039 64-Bit

I dont have a video but basically when you have a PDF open and you click File and then click Print. The Print dialog box opens. Then you click on the Properties Button of the printer and nothing happens, no error, no box pops up, just nothing. 

I've attached a screenshot of the print window and highlighted the button im refering to

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 01, 2022 Feb 01, 2022

Copy link to clipboard

Copied

LATEST

Hi there

 

Hope you are doing well and sorry for the delay in response and to keep you waiting.

 

Do you have TrendMicro security software installed on your system? If yes, please try to update it and make sure you have the latest version installed and reboot the computer once and check.

 

Let us know how it goes.

 

Regards

Amal

Regards
Amal

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines