"always show document page size" NOT WORKING

[christian_5573]

It seems this is a common and recurring problem.  Most posts say to upgrade to latest.  I am running Acrobat (64-bit) (25.001.20982) which I just updated today.  I CANNOT get the page size to show regardless of what I do.  Any ideas here?  This is a VERY simple and basic feature.  

[Tariq Ahmad]

Hi @Christian_5573, 

Thanks for reaching out. I understand how it feels, and it should work as expected. 
Please let us know when you hover the mouse pointer towards the lower left corner of a page in Acrobat, does it show the page size? 

Let us know how it works. 

Best regards,
Tariq | Adobe Community Team

[christian_5573]

no - it does not show the page size when I hover the mouse - no matter where in the document.  interesting note, if I turn OFF New Acrobat, then it works as expected.  However, that begs the question of why am I paying for a "new, enhanced" version of the application if it can't do something as basic as show page size?  

[Tariq Ahmad]

Hi @christian_5573, 

Thanks for sharing the details. Could you please share a short video of your experience with both the new and old versions of Acrobat? 
Additionally, if you have an Acrobat subscription, you won't pay anything extra for new features. 

I can see the page size on mouse hover at my end; it seems like a strange behavior. Is this limited to a few files or all the files you have available?

Best regards,
Tariq | Adobe Community Team

[EricMS]

We have the same issue. Running the latest version of Acrobat. The "new" interface has never displayed the document page size, even if we hover our mouse over the bottom left corner (or anywhere). Running Windows 11.