"Ask AI" Pop Up - Bug Report

Report · May 02, 2025

The "Ask AI" prompt is annoying and unnecessary for Adobe. The main issue or "bug" is that when you go to search the document (CTRL+F) the "Ask AI" pop up block the search bar so that you can't see what you have typed and how many instances it has found. You have to click off of it to make the "Ask AI" prompt to go way. However, if you reclick on the search bar the pop up covers it again. This should have been caught in testing. Customers are tried of being free Beta testers. Have enough pride in your own product to hire your own people to beta test.

Also, don't add AI to everything. I only use Adobe because I need to view PDFs not because I want a computer to think for me. By adding AI to the system you have introduced unnecessary additional risk.

Report · May 02, 2025

Hi @iam_0871,

Thank you so much for taking the time to report this, and we sincerely apologize for the frustration caused by the “Ask AI” pop-up behavior.

Your experience is important to us, and we completely understand how unexpected UI elements, especially those that appear persistently or interfere with workflow, can be disruptive. This definitely isn’t the intended experience.

We’ve shared your feedback with the product team, and they are actively reviewing reports like yours to refine the behavior and placement of AI-related features. Your input helps us improve Acrobat for everyone, and we’re truly grateful for it.

In the meantime, if you’re able to share a short video or steps to reproduce what you’re seeing, it would help our engineering team investigate more thoroughly.

Also, have you tried tweaking preferences?
To check, launch Acrobat > Edit > Preferences > Generative AI (tweak preferences) uncheck and click Ok, Reload Acrobat. Let us know if that makes any difference

Thanks again for your patience and for being part of the Adobe community.

~Tariq