"Document could not be printed" error when printing booklet to PDF

[b-pritchett]

I suddenly started receiving an error message when trying to print in booklet mode.  Typically I will print to Adobe PDF in booklet mode to avoid scaling of the pages, but now I just can't get it to work.  Evedry time I try to do it I get "The document could not be printed" and the error log .txt file goves me zero information about why the error occured.

Any ideas how ot fix this problem?  I have updated, repaired, restarted, all that business and it still happens.

[Amal.]

Hi there

Hope you are doing well and sorry to hear that.

This issue is reported to our engineering team for review. We will share the update as soon as we get any news from them.

Thanks for your time and patience

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal

[Amal. · Accepted solution]

Hi there

Hope you are doing well.

The new version of Adobe Acrobat (23.01.20143), addressing this issue is now available. Please update the application from the Help menu > Check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Let us know how it goes.

Regards

Amal