"Mailto" link doesn't work when opened in a browser

[saxtonstudio]

I've added a mailto link for my email address which works when the PDF is opened in Acrobat, but does not work when the PDF is opened as a file in a browser.

I'm attaching the PDF within a MailChimp newsletter, which forces the PDF to open in a browser – I don't see why that would be a problem though (particularly since I created a fillable form within the PDF and that works just fine). 

I'm using Acrobat Pro on a Mac OS / Ventura 13.3.1

I'll attach the portion of file in question so you can see if it behaves for you as I've described. Hope someone can help. Thanks!

[Bevi Chagnon - PubCom.com]

Most browsers are not compliant with the PDF specification, so it's dicey how they process interactive elements such as hyperlinks, email addresses, form fields, etc.

Did you try using a different browser? Some are beginning to become more compliant with the standard. I know my version of FireFox browser has just added PDF features that make it much easier to read and use a PDF. https://www.mozilla.org/en-US/firefox/new/

When we post PDF forms, etc. on a website, we include language that recommends downloading the PDF to the end user's computer, and then opening it in Acrobat Reader or regular Acrobat or any brand of PDF reader.

[saxtonstudio]

Interesting! You are right, of course. I opened the file in Chrome and the email link worked just fine (in fact, it worked on the original document that I hadn't event assigned an email link to! It seemed to just "know" that an email is something linkable.) I also opened it in FireFox and the linked version worked (but not the original as Chrome did).   

I will add the language of recommendation somewhere. Thank you.