"Merge to Adobe PDF" in Word saves all records to single PDF

Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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Here is our conumdrum:

I do a daily mail merge using a Word template and a spreadsheet with data. I go to Mailings --> Merge to Adobe PDF in the Word ribbon. When the Adobe PDFMaker - Mail Merge window pops up, I specify that I want all records to be merged and the specify a file name. When I click OK it processes the .xlsx file, then prompts me to choose a place to save the output. Each "record" is saved as an individual PDF, which is exactly what we want. I want every row in the spreadsheet to have it's own PDF.


When a co-worker tries to do the same thing, Word opens up a second (or third or fourth) Word doc that shows merged data in the template. Each instance of Word has a name along the lines of Acro2547. When they click go to Mailings --> Merge to Adobe PDF and specify the same things that I do, a printer tile shows up down in the Windows taskbar and it asks them where they want to print to PDF. They select a place to save, and all records are saved to one very long PDF.


Any ideas?


I confirmed that she is signed into everything, Office and Adobe Pro are uppto-date, she does not have Print to PDF or Adobe set as her default printer. I tried looking through Adobe Pro preferences and through Word options, but I didn't see anything that looked related to this issue.

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