"More tool components are being installed. We'll let you know when you can use the tool" -Acrobat

[megan_2301]

When trying to access a Tool in Acrobat Pro, I receieve the following messag "More tool components are being installed. We'll let you know when you can use the tool".

This message has been persistant for days. I have restarted the computer and Adobe Acrobat multiple times. Logged in/out of Acrobat and Creative Cloud with a computer restart but am unable to resolve the issue.

Hoping someone has a solution that worked for them

[megan_2301]

This error is only occuring with the "Accessibilty" Tool. 

[tracy_6051]

I am having the same issues, I am trying to crop a document but I also receive  "More tool components are being installed. We'll let you know when you can use the tool".

[megan_2301]

I contacted  Adobe Remote Support. They remotely accessed my computer and resolved the issue.  

[John26428552l064]

Megan, do you have any context for what they did to resolve this? 

[megan_2301]

It looked like it involved unistalling and reinstalling. But appeared to require multiple steps beyond what I (personally) know to do when un/reinstalling. All in all, I'd say the whole ordeal took about 15 minutes from initating the remote support chat with AI, being transferred to a representative, and having them access my computer remotely to resolving the issue. It was pretty efficient.