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35

"One or more pages are in use and could not be deleted" - AGAIN.

Explorer ,
Dec 05, 2012 Dec 05, 2012

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  1. Open a PDF file.
  2. Save it under a different name
  3. Try to delete a page

You'll get this error:

"One or more pages are in use and could not be deleted"

I've had this billions of times now and the only solution that works 100% of the time is closing and re-opening the file. This leads me to believe it's something with "locking" the file while saving, but not unlocking it after done saving.

GET THIS FIXED PLEASE because it's annoying LOADS and LOADS of people.

As evident by the 7000+ search results for the exact phrase "One or more pages are in use and could not be deleted".

And that's just the part of the userbase that actually reports the problem.

There are several topics about this issue, some marked as "solved" erroneously.

Note, I'm a paying customer, use Photoshop/Illustrator/Dreamweaver/Fireworks and Bridge during my daily work, and have had this issue for months and months across several different computers (two different workplaces, and at home) and have ran into this time and again, when all I want to do is cut a PDF into several smaller PDFs.

Closing and re-opening your program because you're unable to fix this issue is NOT ACCEPTABLE. It's THE WORST kind of user experience, as this issue is the ONLY reason I use Acrobat at all, and it can't even do that.

Cheers,

- Dirk

Ps.: Sorry, I'm very frustrated running into this time and again, and then having to wade through thick mud (your site is a UX nightmare) to report this issue, which has been report oodles of times on this board before.

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correct answers 1 Correct answer

Enthusiast , Apr 09, 2015 Apr 09, 2015

For me - using Acrobat Pro X on Windows 7 - this problem went away when I updated Acrobat Pro to the latest release (Help > Check for Updates).

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New Here ,
Feb 23, 2023 Feb 23, 2023

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This worked for me as well!

 

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New Here ,
Feb 26, 2023 Feb 26, 2023

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I can't believe this actually worked. Days I've wasted going through settings!!!!DAYS

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I did all of these things, and it still wouldn't work for me. I asked my boss if she had uploaded the document I was trying to delete from to Dropbox, and she said no, but she exited out, then it worked for me. So strange! 

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New Here ,
Apr 10, 2023 Apr 10, 2023

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this WORKS!!!

 

-downloaded pdf ( in downloads folder ) and it wouldnt let me delete the pages ..

-dragged and dropped the pdf onto the desktop , and it let me delete the pages with no problem .. 

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Explorer ,
Apr 10, 2023 Apr 10, 2023

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So I did that and it worked once for me… I thought it was solved, I may have even responded on this thread that it worked… however it didn’t ever work again. I could determine what made the one file work and not the others. I still deal with this darned error!

Sent from my iPhone

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New Here ,
Apr 10, 2023 Apr 10, 2023

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Do you have Preview Pane turned on in Windows Explorer? Preview Pane locks the file and prevents modifications to it. The reason moving it to your desktop works is because the desktop does not have preview pane. Turn off Preview Pane in Windows, it causes problems not only with Adobe but with every other program too. 

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New Here ,
Jul 14, 2023 Jul 14, 2023

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This is funny. I was editing from downloads folder and it worked. Saved it to Desktop and now it doesn't work lol.

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New Here ,
May 18, 2022 May 18, 2022

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Yup, happening to me as well... 8 freakin years smh

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Participant ,
Jan 22, 2024 Jan 22, 2024

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I used the delete option via the 'Organise Pages" menu on the right hand side. Going in from the left-hand shortcut pane threw-up the error message.

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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Since Acrobat 4 (?) or so, when I did first had Acrobat, I did not once see that message.

ABAMBO | Hard- and Software Engineer | Photographer

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Participant ,
Jan 23, 2024 Jan 23, 2024

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I agree. I've had this issue, plus not being able to print within last month or two.

Feels like somthing is broken with Acrobat.

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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quote

I agree. I've had this issue, plus not being able to print within last month or two.

Feels like somthing is broken with Acrobat.


By @GPGW

Sorry you misread. I did not ever see that. In my whole carear using Acrobat I only once had troubles with Acrobat on one of my 3 computers, and running AcroClean solved that issue. And I'm using Acrobat since Acrobat 4 or earlier. 

 

I did not misuse Acrobat, however, for tasks that it was not foreseen. 

 

The printing issue on Mac computers was caused by an OS upgrade that did some introduce either incompatibilities or bugs.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
May 18, 2022 May 18, 2022

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btw, wanted to say dropping it on the desktop on my Mac did work! Still a hassle.

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New Here ,
Sep 02, 2022 Sep 02, 2022

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Same. I had to drop it on my desktop for it to work. 09/02/2022. Such a pain to do that but thank you all for this thread, it helped.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Dropping it on the desktop doesn't work for me. Mac here. I mean.... shouldn't batch delete be a basic option? Come on Adobe, get with the program. I pay monthly for Acrobat Pro (version is up to date with "coninous release"). Not sure what the problem is but I ended up extracting the pages (select "delete" when extracting) and that cut the time commitment down a bit. Hope that helps.

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Explorer ,
Nov 03, 2022 Nov 03, 2022

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Christopher -- it is terribly frustrating. It only worked for one of my test files. The work files I NEED it to work for do not work and I get the same error. Man, I was reeeeeally hopeful the desktop thing was going to be a bandaid.

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New Here ,
Nov 16, 2023 Nov 16, 2023

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It worked. Thank you!! So much!!

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Explorer ,
Apr 08, 2015 Apr 08, 2015

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Yup.  I get this problem too.  And I'm posting in April of 2015, so I see this problem has existed a long time.  Acrobat "Pro" (ha ha) is full of stupid, annoying problems.  And the interface is clunky.  I'm going use PDF Split and Merge to remove the page I'm struggling with.  Ridiculous that Adobe Acrobat Pro cannot remove one page from a PDF file.  I am NEVER upgrading this product.  I am done with Adobe.

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Adobe Employee ,
Apr 09, 2015 Apr 09, 2015

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HI,

The issue is not reproducible at my end. Could you please specify the version of Acrobat you are using and your operating system?

Thanks!

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Explorer ,
Apr 09, 2015 Apr 09, 2015

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Version 11.0.10 on Windows 8.1 x64.

The problem is intermittent.

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Adobe Employee ,
Apr 10, 2015 Apr 10, 2015

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I tried on the configuration that you have mentioned but I am not able to see the issue. Is there any other operation that you perform in that session of Acrobat when you see this problem?

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Explorer ,
Apr 10, 2015 Apr 10, 2015

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I loaded a two page document, optimized it, redacted part of the first page, attempted to delete page 2 of 2, was not able to. Saved it and used PDF Split and Merge Basic to remove the unwanted page.

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Community Beginner ,
Apr 10, 2015 Apr 10, 2015

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Just going to add my name to this list.  Pro 10.1.13, Windows 7. 

I print this document from a web browser, open the file (from a network drive) and I get the error.

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Community Beginner ,
Jun 05, 2020 Jun 05, 2020

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I've managed to reproduce the issue. It happens when you try to delete pages after applying a redaction to the document. I'm using Acrobat Pro DC. I've attached pictures of the version for both my OS and for Acrobat. Screenshot 2020-06-05 at 4.42.03 PM.pngScreenshot 2020-06-05 at 4.42.30 PM.png

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Community Beginner ,
Jun 05, 2020 Jun 05, 2020

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I found a fix on the Mac. I open up the file in Preview, and export as PDF. Then, I can open the exported PDF back into Acrobat, and delete pages like normal. 

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