"Operation could not be completed (error 0x00000005). Access is denied" for printer properties after installing Adobe Acrobat DC

Report · Oct 21, 2015

Hello,

I'm having a problem when I install Adobe Acrobat DC (from my Creative Cloud account), and can confirm it also happens when installing old Acrobat versions (8 and 9, which my school already owns).

After Adobe Acrobat DC is installed, as soon as I try to print to physical printers, I get an error:

I can confirm it happens in every computer I have tried as a troubleshooting method (keeping in abidance with the software license).

My school printers have the following setup:

-Printers are shared by a Linux server using CUPS.

-Printing is billed by PaperCut software.

When we add printers, those are the steps we follow:

-Network printer ("not in the list...").

-Location: https://printerserverfqdn:631/printers/printername.

-CUPS asks for an username and password: username/password.

-The wizard asks for the printer drivers, and then it finishes.

You double-click your printer icon, and the spool is shown.

After installing Adobe Acrobat, when you double click the printer you get the error popup "Operation could not be completed (error 0x00000005). Access is denied".

Fire up printmanagement.msc, navigate to Print Servers -> computer-Name (local) -> Ports. There you'll see the printer port (https://printerserverfqdn:631/printers/printername), right click, select "Configure Port..." and... you'll be asked again for the username/password.

Hence, it seems the Adobe Acrobat installer somewhat resets the printer properties, making them "forget" about the username/password that was setup by the IT team.

Any advice...? Having to reconfigure every printer for prospective Adobe Acrobat users is not an option...

Report · Oct 21, 2015

Moving to Acrobat Installation & Update Issues‌

Report · Oct 22, 2015

Hi,

Please try the steps mentioned below:

Manually install the PDF Printer

Click Start > Control Panel > Devices and Printers
Select Add a printer
Select Add a local printer
Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop down. Click Next
Click the Have Disk… button
Click the Browse… button
Navigate to C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Xtras\AdobePDF
Select AdobePDF.inf from the list, then click the OK button
You will see many Adobe PDF Converters in the list, however count six down from the top and click Next (you may need to try this numerous times to find the correct Converter from the list that works with your version of Windows)
Name your printer, e.g. Adobe PDF

Thanks,

Abhishek

Report · Oct 22, 2015

Thanks for your reply but those steps are not related with my issue: after I install Adobe Acrobat (the software), every Windows printer set up in my computer is reset and lose the username/password required by the network printer server. How can adding a printer by hand repair what a software installation did??