"Save as AdobePDF" not working in Microsoft Excel 2019

[jeff248654147h6q]

I am having the issue where we are using new Adobe Standard XI licenses to install the program on new computers and once installed, the add-in is active in Excel, the button to Save As AdobePDF is there, but will not work and shows the error attached. Any ideas?

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble.

Please go through the help page https://helpx.adobe.com/acrobat/kb/pdfmaker-error-unable-to-find-adobe-pdf-resource-files.html and see if that works for you.

Note: Adobe Acrobat XI is an old EOL application it may or may not work with the latest MAC and Windows OS.

Regards

Amal