"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015 Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

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correct answers 1 Correct answer

Explorer , May 14, 2015 May 14, 2015

Found this solution:

The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online s

...

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New Here ,
Feb 20, 2016 Feb 20, 2016

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Thanks - the fix worked great, after hours of hassle.  Again Adobe letting the community figure out fixes to their problems.

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New Here ,
Feb 24, 2016 Feb 24, 2016

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Thanks you so much this work Perfect.

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New Here ,
Feb 26, 2016 Feb 26, 2016

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This is not a fix.  What if you want to save to your Document Cloud?  I have the exact same issue and now I can't access anything under SENT it is blank, My Computer is blank, Document Cloud, Creative Cloud, my linked One Drive and Add Account all do nothing.  Adobe is shooting Blanks with our hard earned dollars.

FIX THIS PLEASE!

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New Here ,
Apr 07, 2016 Apr 07, 2016

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Yes, the "FIX" worked for me  - I can save to cloud by clicking the cloud or shift command W.

What I don't know (and I feel like I must be missing out on something) is what the options to "show online storage when opening files" and "Show online storage when saving files" would have offered - apart from letting me see the names of all the online files so that I can work ......

Wait a minute. It would be pretty useful to see all the files in my cloud storage so that I can select the right folder and stuff without having to have the Finder open, wouldn't it?

Please get this DEFECT/BUG rectified before you increase the subscription costs in Australia.

Gary.

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New Here ,
Mar 09, 2016 Mar 09, 2016

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Thank you thank you thank you! THE ANSWER IS FINALLY HERE!!!!!!!

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Explorer ,
Mar 12, 2016 Mar 12, 2016

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Thanks for this... Kimberley for asking and Richil for answering. I've been trying to find this particular preference setting for ages.

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New Here ,
Mar 15, 2016 Mar 15, 2016

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on adobe for mac, those options of  Show Online Storage don't appear at all, at General preferences.

how do we do?

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New Here ,
Mar 19, 2016 Mar 19, 2016

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My MacBook Pro runs OS X El Capitan and Adobe Acrobat Reader DC does not allow me to use "save as" function even after I tried the proposed solution within Preferences. This problem started after the last update of Adobe Acrobat Reader DC. It is very frustrating as I have to "Force Quit" every time.

Any other suggestions would be appreciated. Thank you.

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Explorer ,
Apr 11, 2016 Apr 11, 2016

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Great fix- thanks

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New Here ,
Apr 14, 2016 Apr 14, 2016

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I second the motion. Problem solved!!

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New Here ,
Apr 19, 2016 Apr 19, 2016

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Problem solved! Thanks

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New Here ,
Aug 29, 2016 Aug 29, 2016

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me too , thank you

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New Here ,
May 21, 2016 May 21, 2016

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Thanks a lot !

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New Here ,
Jul 29, 2016 Jul 29, 2016

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Can you believe this is still not fixed in CC as of July 29, 2016?  C'mon, Adobe, this is a simple fix that you've known about for over a year!

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New Here ,
Aug 07, 2016 Aug 07, 2016

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Thanx for the solution.

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New Here ,
Sep 22, 2016 Sep 22, 2016

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I tried this yesterday, and it worked just fine.  Today, when I uncheck the two boxes & click ok - it automatically goes back to checking the 2nd box.  The save option is grey, the save as option goes through, but no pop up box appears.

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New Here ,
Sep 22, 2016 Sep 22, 2016

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I just noticed the dates on these posts are old!  My Adobe pack just started doing this, after an update I presume - I have never had an issue at all until yesterday! (9/21/16) Can someone please help?  All of the fixes have not worked for me!

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New Here ,
Sep 29, 2016 Sep 29, 2016

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Thank you for this answer, it resolved my problem which was described exactly by the original question!!  It took me a while to find this response but glad I finally did!!  Thank you, thank you!!!

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Community Beginner ,
Oct 01, 2016 Oct 01, 2016

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found workaround:

a) right click on ARDC desktop icon

b) click on "troubleshoot compatibility" and follow prompts

c) troubleshooter found incompatible program AcroRd32 and fixed incompatibility

d) saved changes

e) now 'allow app to make changes' box appears before ARDC starts; if you select 'yes', app starts without 0xC0000022 and 'save as' option works

4) assume Adobe will resolve this issue

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New Here ,
Oct 02, 2016 Oct 02, 2016

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Thank you!  Appreciate it very much.

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New Here ,
Oct 11, 2016 Oct 11, 2016

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Thank you, this solved the problem. Until now if I wanted to save as"", I did find a work around. I would go to file menu and select "save as other" and select "press ready PDF" this allowed me to navigate and save as a new file.

Good thing I do not use the cloud though, as I would be SOL. Thank you for this fix.

Paul

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New Here ,
Nov 04, 2016 Nov 04, 2016

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And here we are in November of 2016 and the fault is still there on the latest version.

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New Here ,
May 02, 2017 May 02, 2017

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Excellent! It worked.

But it's strange that this problem began today from nowhere...

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New Here ,
May 12, 2017 May 12, 2017

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I'm getting very frustrated with Adobe.  I've ALWAYS been able to do a Save As and select a file/name, or I've been able to click Print then select PDF, but nothing is working.  The answer above referencing Preferences - I cannot find Preferences anywhere, and when I try to google it I get so many hundreds of questions about what exactly.  I'm thinking of completely uninstalling Adobe and trying to start from scratch.  This problem cropped up recently, I think, during some kind of upgrade that I wish I had not done.  I can't even find a phone number so I can call and talk to a human.  I'm really beginning to HATE Adobe.

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New Here ,
May 12, 2017 May 12, 2017

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Ok, I opened a document and from there was able to find Preferences.  I made the change recommended and I am now able to save documents.  Still don't understand why Adobe would allow this to remain such a secret.  Thank you to the 'richil' for the solution.

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