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"The document could not be printed kindly use our help page to troubleshoot"

Explorer ,
Mar 02, 2024 Mar 02, 2024

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I cannot believe this is still happening.

 

  • Printer Drivers: Up to date
  • MacOS Ventura
  • Printer status: Works perfectly
  • Reinstalling Acrobat: Doesn't work
  • Reinstalling printer drivers: Doesn't work
  • Machine: Macbook Pro M1 Max 64GB

Screenshot 2024-03-02 at 11.32.06.png

Screenshot 2024-03-02 at 11.32.13.png

Screenshot 2024-03-02 at 11.32.19.png

   

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General troubleshooting , PDF , Print and prepress

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correct answers 1 Correct answer

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hi there

 

Hope you are doing well and sorry to keep  you waiting.

 

This issue is addressed with the recent version 24.01.20604 of Acrobat application. Please update the application,  Go to Help > Check for updates and reboot the computer once and check.

 

Let us know if you experience any trouble and need more help.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.



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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hi there

 

Hope you are doing well and sorry to keep  you waiting.

 

This issue is addressed with the recent version 24.01.20604 of Acrobat application. Please update the application,  Go to Help > Check for updates and reboot the computer once and check.

 

Let us know if you experience any trouble and need more help.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.



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New Here ,
Apr 27, 2024 Apr 27, 2024

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It's frustrating to encounter persistent printing issues despite trying various troubleshooting steps. Since you've ensured that the printer drivers are up to date and the printer itself is functioning correctly, and reinstalling Acrobat and printer drivers didn't resolve the issue, it might be worth exploring other potential causes.

 

Here are a few suggestions:

1. Check Permissions: Ensure that the user account has the necessary permissions to print and access the printer.

2. Verify Printer Settings: Double-check the printer settings in Adobe Acrobat to ensure they are configured correctly.

Test with Different User Account: Try printing from a different user account on the same Mac to see if the issue persists. This can help determine if the problem is specific to the user's settings or system-wide.

Reset Printing System: Resetting the printing system on macOS can sometimes resolve persistent printing issues. To do this, go to System Preferences > Printers & Scanners, right-click on the printer list, and select "Reset printing system." Note that this will remove all printers, so you'll need to re-add them afterward.

Check for System Updates: Ensure that both macOS Ventura and Adobe Acrobat are up to date. Sometimes, software updates can include fixes for printing-related issues.

Print Test Page: After trying any of the above steps, print a test page to verify if the problem has been resolved. This can help confirm whether the issue persists or if it's been successfully resolved.

Contact Support: If the problem persists, consider reaching out to Adobe support or Apple support for further assistance. They may have additional troubleshooting steps or insights specific to your setup.

 

I hope one of these suggestions helps resolve the issue so you can get back to printing without any further trouble!

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