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"The document could not be saved. This file cannot be found" Win10-Fall Creators Update

New Here ,
Dec 04, 2017 Dec 04, 2017

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I was trying to highlight some wording then save, and also encrypt, then save, and kept getting the error dialogue from Adobe Acrobat.  Drove me nuts for 4 hours then figured it out....

In the Win10 Fall Creators update, there is a setting in:

Update & Security>Windows Defender>Open Windows Defender Security Center>Virus & Threat Protection>Virus & threat protection settings:

"Controlled folder access"

If this is turned "On", be sure to "Allow an app through Controlled folder access"

Add "Acrobat.exe" to the allowed apps.

Then it will work/save again.

Hope that helps someone else!

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Create PDFs, Windows

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correct answers 1 Correct answer

Community Beginner , Jul 10, 2018 Jul 10, 2018
THIS WORKS! Thank you.

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Adobe Employee ,
Jan 18, 2018 Jan 18, 2018

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Hi DansAdobeStuff,

Thanks for sharing the steps with us, will surely help other users facing this issue.

-Shivam

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Community Beginner ,
Jul 10, 2018 Jul 10, 2018

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THIS WORKS! Thank you.

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New Here ,
Nov 12, 2019 Nov 12, 2019

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Solved my problem with an older version of Adoble Acrobat Pro. Thanks

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New Here ,
May 19, 2021 May 19, 2021

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Excellent advice. This worked for me, too!

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