"The PostScript File filename.ai.ps cannot be converted to a pdf file"

[kaleolanis]

I'm trying to open a PostScript file and receive the error notification "The PostScript File filename.ai.ps cannot be converted to a pdf file".  Please help!

[Test Screen Name]

what software and version please?

[kaleolanis]

Adobe InDesign CC 2019

[Test Screen Name]

1. What EXACTLY do you do in InDesign that triggers this message?

2. Do you also have a copy of Acrobat Pro?

[kaleolanis]

1.  The file is downloaded from Gmail (sent by my mother)

     I go to File--> Print.  Under Printer Settings, I choose PostScript File.  Save.  

    When asked where to Save PostScript File, I choose Desktop - icloud.

    Then InDesign notifies me that "You cannot save this document with extension '.indd" at teh end of the name. The required extension is 'ps".  I hit Use.ps.

     InDesign then begins to save PostScript file.

     I then open PostScript file with Preview and get the error message "The PostScript file ------.ps could not be converted to a PDF file.

[Test Screen Name]

Ok, so the app giving the message is not in fact InDesign but Preview...

So, you're starting with an INDD file, correct?

You open it in InDesign, and choose File > Print. Ok, why? What are you aiming for?

If you want a PDF from InDesign do NOT use print and especially don't use Preview. Use Export.

[kaleolanis]

I'm starting with an INDD file. Correct.  

I'm aiming to have the booklet viewed as a PDF.  I will try Exporting now.

[Test Screen Name]

If you MUST convert PostScript to PDF, then use Distiller. Not Preview, it is awful.

[kaleolanis]

THANK YOU!!!!  It worked, and I REALLY REALLY appreciate your help more than you could possibly know.