"Unable to locate the Paper Capture recognition service. Your installation may be corrupt"

[Guest]

We have been dealing with this issue on one particular employee. She receives this error ("Unable to locate the Paper Capture recognition service. Your installation may be corrupt")

I have tried these fixes but have had no success.

I have fully uninstalled Adobe Acrobat through control panel, with CCLeaner, and Adobe Cleaner.

We also updated the Adobe and did fresh installs and even a repair but it did not fix the issue.

I also tried moving the plugin around specifically the Paper Capture plug in and it still gave the error.

Has anyone had any success with fixing this error?

Thanks!

[divyap69359112 · Accepted solution]

Hi Jamey6588540,

Please follow the steps mentioned in the below link to fix the paper capture service:

Could not access the recognition service when attempting OCR on Windows

Divya

[sjslev]

I get a message that I have to have "administrative permission" to copy to these folders. How do I do that?

[divyap69359112]

Hi Sjslev,

Sorry for the delayed response.

You can log in as the Administrator on the machine and then try.

Regards,

Divya

[DarrowofLykos]

Hi Divya,

   I'm having the same error.  However, my program files don't have the iDRS15 at the end.  The deepest into the folder I can go is to \PaperCapture.  When I try to copy and paste that (it then says "copy" at the end of the file name) Adobe DC has an error when it opens up.  Any other ideas?

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\plug_ins\PaperCapture\iDRS15

[msh317]

Yes it worked - I wonder why Adobe has not updated their own installation software to adjust for the proper placement of dll's

[JLL_SBG_ICLE]

Thank you!! The problem was driving me crazy, and this fixed it.

[koolgreens]

This link does NOT work. Throws up ERROR 404 !

[An88]

ALLE " dll - Dateien" aus Ordner " iDRs15l" kopieren und in den "plug ins" Ordner des selben Pfades, wieder einfügen: ( Programme(86)>Adobe>Acrobat DC>Acrobat>plug ins>Paper capture>iDRs15) 

[Jeannette15C3]

Thanks, it worked!

[defaultlsr2d9pi3ggt]

That link doesn't work.

[Meenakshi Negi]

Hello,

Thank you for reaching out and sorry for the trouble.

If you are experiencing the same issue as mentioed in this thread, please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html. 

Let us know how it goes.

Thanks,

Meenakshi

[master_face15A9]

Thank you, MeenakshiNegi.

I was also getting the error, "Unable to locate the Paper Capture recognition service. Your installation may be corrupt".

Using this link https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html seemed to fix it.

[Rachel275189032ls3]

Worked great! Thank you! 

[lud89]

page cannot be displayed

[master_face15A9]

https://helpx.adobe.com/acrobat/kb/acrobat-could-access-recognition-service.html

I just displayed it again.

[koolgreens]

Divya, please could you repost the answer to this Paper Capture thing. 

Your link is leading to "Page not found 404 error". Thanks

[rojomy]

I'm having the same problem and this link does not work. Ready to throw this laptop out the window.

[michelleybean78]

I don't know how or why this worked, but it did:

Navigate to this folder: C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\PaperCapture\iDRS15

In there, there are a bunch of .dll files.  Copy them.

Go back to the plug_ins folder (C:\Program Files (x86)\Adobe\Acrobat 2017\Acrobat\plug_ins\) and paste the .dll files in there.  Worked for me!

[GMurnane]

Worked like a charm, thanks!

[cynthiaw4934248]

Worked for me also.  Thank you.

[CMC Amy]

Ditto! Worked like a charm!

[LuNoel]

Thank you very much! Copying and pasting those .dll files into the plug_ins folder, per your instructions worked! I no longer get an error message! 

[drrdmelson]

Greetings:

I just tried the instructions without success. My OS is Windows 10; I am using Adobe Acrobat Pro DC. This is the only PC where PaperCapture will not work. I have run the repair tool without any success.

[drrdmelson]

Update to my previous post. I am not sure what happened, but Paper Capture is loaded and operational! Thanks for the help. I really needed it.